Terms of Service

These terms apply to anyone who uses quizego: organisations that create an account to assess candidates (“customers”), the people they invite to join their account, candidates who take an assessment, members of the talent pool, and visitors who take the sample test.

If you create an account for an organisation, you confirm you are authorised to accept these terms on its behalf, and “you” means that organisation. You must be at least 18 to create an account or join the talent pool.

quizego lets customers build assessments from a shared library of tests and from tests they write themselves, invite candidates by link, and review and grade results. It also offers a talent pool where job seekers can take tests and choose to share results with employers. We may improve, change or remove features over time; we will not remove a core feature of a paid plan during a billing period you have paid for.

• Give accurate details and keep them up to date.
• Keep your password confidential and don't share logins. You are responsible for what happens under your account and for the people you invite to it.
• Tell us promptly at contact@quizego.com if you think your account has been accessed without permission.

The plans, prices and allowances — such as candidates a month, team members and which library tests are included — are those shown on our pricing page and in your account's plan settings when you sign up or change plan. The Free plan costs nothing and may be changed or withdrawn with reasonable notice.

Paid plans are billed in advance for each billing period and are not refundable for a partly used period, except where the law requires. Monthly plans are currently arranged with us by email and invoiced. Prices exclude taxes, which are added where they apply. We will give at least 30 days' notice of any price increase, and it will not apply to a period you have already paid for.

Pay as you go. Candidate credits are prepaid: one credit covers one candidate invited to one assessment. On the Pay-as-you-go plan every invitation uses a credit; on other plans credits are used only once the monthly allowance has run out. Credits are valid for 12 months from purchase, after which unused credits lapse. Extras are bought per candidate as part of a package; an extra stays available while you hold unused, unexpired credits bought with it, and always applies to the candidates those credits were used for. Inviting a candidate to an assessment built from a role template uses a credit that includes the Role templates extra, unless your plan includes role templates. Nothing renews automatically. Credits and extras are not refundable or exchangeable for cash, except where the law requires.

Online payments are processed by Paystack or Stripe, depending on the currency you pay in.

If you exceed an allowance, the service will ask you to buy credits, upgrade, or wait for the next period rather than charge you extra without your agreement.

You agree not to:

• use the service for anything unlawful, including unlawful discrimination in recruitment;
• copy, publish, sell, scrape or share the content of library tests — the questions, options and answer keys — or help anyone prepare for specific questions;
• take a test on someone else's behalf, or help a candidate cheat;
• try to get around plan limits, security or access controls, or probe, overload or reverse-engineer the service;
• upload anything harmful, or content you don't have the right to use;
• send candidates messages through quizego that are misleading or unrelated to their assessment.

We may suspend access that breaks these rules, and will tell you why unless the law or security prevents it.

quizego provides tests and scores to inform your judgement. It does not make hiring decisions, and a score is one piece of evidence, not a verdict. As the customer you are responsible for:

• choosing tests that are relevant to the role, and using results fairly and consistently. Role templates are a well-considered starting point, not a validated job analysis: check that what a template tests fits the job you are filling;
• telling candidates how their results will be used, and having a lawful basis to invite and assess them;
• offering reasonable adjustments to candidates who need them, such as extra time or support;
• marking written answers fairly against the marking guide;
• complying with employment, equality and data-protection law in the places you recruit.

If you take an assessment, answer honestly and on your own, within the time allowed. The employer who invited you decides how your results are used; ask them if you have questions about their process.

If you join the talent pool, you control whether your results are shown to employers and whether your contact details are shared. Courses passed in the pool appear on your profile alongside your results. You can leave the pool at any time by contacting us at contact@quizego.com.

You own the tests you write and the data you put into quizego, including your candidates' details and results. You give us permission to host, copy and process them only as needed to provide and support the service for you.

When we process personal data on your behalf — for example, about your candidates — our Data Processing Agreement applies and forms part of these terms. How we handle personal data for our own purposes is described in our privacy notice.

The service, the shared test library and everything in it — questions, options, answer keys, rubrics and scoring — belong to quizego. We give you a limited, non-transferable right to use them through the service while you have an account. Library question content is confidential: customers don't see it, and nobody may reproduce it.

Organisations we approve as partners may publish free mini courses to the talent pool: short lessons followed by a test the partner writes. Partners must only publish material they own or have the right to use, keep it accurate and free for learners, use automatically marked questions only, and not use courses to advertise beyond a mention of who they are. We review every course before it is published, and may send it back, take it down or end a partnership at any time.

Partners keep ownership of their course content and give us a non-exclusive, royalty-free licence to host, display and serve it through quizego while it is published, and to keep a record of it for as long as anyone holds a credential from it. Partners see only totals (how many enrolled, sat the test and passed, and the average score), never who took their course or what any one person scored.

Course results appear on a member's profile as partner-set credentials, separate from quizego's own test standings. The partner, not quizego, is responsible for what the course teaches and for its test; quizego's review is a check for quality and suitability, not an endorsement.

Workprint, decision patterns and the evidence boards describe how people tend to work and decide. They are evidence to discuss, not a measure of ability and not a verdict. Workprint is in pilot and is not validated to predict performance. You must not use them, alone or with capability scores, to reject or rank anyone automatically, and you must not use them to make or infer judgements about health, beliefs or any protected characteristic.

If you add employees to teams or send them Workprint, or record hires for follow-ups at 30, 90 and 180 days, you are responsible for having a lawful basis and for telling those people what you collect and why, including that their assessment results may be compared with how the role goes. Employees may decline Workprint and follow-ups. Outcome comparisons are shown only once a role has enough rated hires, and describe differences in your own data, not causes.

Each of us will keep the other's non-public information confidential, use it only for the purposes of these terms, and share it only with people who need it and are bound to keep it confidential. This doesn't apply to information that is public through no fault of the recipient, or that the law requires to be disclosed.

We work to keep quizego available and reliable, but it is provided without a guaranteed uptime unless we have agreed one in writing. We may need to pause it for maintenance, ideally with notice. Support is by email at contact@quizego.com.

You can stop using quizego at any time; paid plans end at the end of the current billing period. We may end or suspend an account that seriously or repeatedly breaks these terms, or that has unpaid fees after reminders.

After an account ends, you can ask us for an export of your data within 30 days. We then delete your data as set out in the Data Processing Agreement, except where we must keep it by law.

Nothing in these terms limits liability that the law does not allow to be limited, such as liability for death or personal injury caused by negligence, or for fraud.

Subject to that:

• neither of us is liable for indirect or consequential loss, or for loss of profit, revenue or goodwill;
• we are not responsible for hiring decisions you make, or for how you use results;
• each party's total liability under these terms in any 12 months is limited to the fees you paid us in those 12 months, or £100 if you are on the Free plan.

You are responsible for claims arising from unlawful use of the service by you or the people you invite, or from content you upload.

We may update these terms. For a material change we will give account holders at least 30 days' notice by email or in the product. Continuing to use quizego after a change takes effect means you accept it; if you don't, you can stop using the service before it applies.

These terms, with the Data Processing Agreement and any written order you agree with us, are the whole agreement between us about quizego. If a part is found unenforceable, the rest still applies. Not enforcing a right straight away doesn't waive it. You may not transfer your account without our agreement.

These terms are governed by the law of England and Wales, and its courts have jurisdiction, without taking away any mandatory protection of the law where a consumer lives.

Questions about these terms: contact@quizego.com.